Department of Veterans Affairs
Toll-Free Telephone Service

The Philadelphia VA telephone service is staffed by veterans service representatives from 8:30 a.m. to 4:00 p.m., Monday through Friday. Callers using the toll-free number will first encounter VA's automated selection system. By making the appropriate selection, callers can get general information on the topic they want, request a form, find a phone number, or be connected to the office that processes education benefits. Selecting "0" will connect callers to a service representative. Representatives are available to answer general information questions, discuss all aspects of benefits, and take inquiries concerning specific claims. Generally, a caller will have a reply to an inquiry within 10 work days. We also have a web page:

Toll-Free Education Number
1-888-GIBILL1 (442-4551)

Education case managers at the Buffalo regional education processing office are available Monday through Friday from 8:00 a.m. to 4:30 p.m. to handle inquiries and problems. General information on education benefits is available 24 hours a day, seven days a week through an automated system.

VA Insurance Toll-Free Number

Insurance specialists are available between 8:30 a.m. and 6:00 p.m. Eastern time Monday through Friday. Callers can leave a recorded message after 6:00 p.m. and on weekends and holidays. With a touchtone phone, insureds can obtain specific information about their policy 24 hours a day, seven days a week through our automated voice response system. Just press "1" after reaching us. Recorded information about general insurance topics is also available. Information is also available at

TDD Toll-Free Number

Veterans with a TDD (Teletype Device for the Deaf) can call for information on VA benefits and programs. Based at the Chicago VA Regional Office, the service is available from 8:00 a.m. to 4:00 p.m. CDT, Monday through Friday. Messages can be left when calls are made after normal business hours and on weekends and holidays. Calls will be returned the following business day.

Polish American Social Services "PASS"
United Social Services Outreach Program
308 Walnut Street - Philadelphia, PA 19106 • (215) 923-1900

Office Hours: Monday through Friday from 10 a.m. to 4 p.m.